Terms of Service

 FLUID MEDICAL – TERMS OF SERVICE 

These terms were last updated on January 6, 2026. 

Welcome to our Website! 

MEDICAL EMERGENCIES  

DO NOT USE OUR SERVICES FOR MEDICAL EMERGENCIES. IF YOU HAVE A MEDICAL EMERGENCY, CALL A PHYSICIAN OR  QUALIFIED HEALTHCARE PROVIDER, OR CALL 911 IMMEDIATELY. DO NOT ATTEMPT SELF-TREATMENT BASED ON THE  INFORMATION PROVIDED BY THIS WEBSITE. 

YOU WILL NEED TO BOOK AN APPOINTMENT TO RECEIVE MEDICAL ADVICE. FOR YOUR SAFETY WE CANNOT RESPOND AND  WILL AUTOMATICALLY DISREGARD ANY EMAILS RELATING TO MEDICAL QUESTIONS OR MEDICAL ADVICE.

  1. Agreement Between You and Us 

This document, known as the “Terms of Service (“these Terms”),” is a legal agreement between you (referred to as “you” or “your“),  Fluid Scientific Development Ltd. and, where applicable, Fluid Medical Ltd. (together referred to as “we,” “us,” “our, or “FLUID  MEDICAL“), the owner and operator of this website (referred to as our “Website“). 

  1. What’s Covered 

These Terms cover your use of the following: 

  • our Website; 
  • our platform (our “Platform”), including your personal patient portal (your “Patient Portal”);  
  • the online health services provided through our Website and Platform by authorized physicians or counselors (referred to as  “Practitioners“) using text, audio, or video technology; and 
  • any articles, text, photographs, images, illustrations, audio clips, and video clips (our “Content”); 
  • any software, code, images, and downloadable extensions or code (the “Software”); and 
  • any other materials available on our Website and Platform.  

Any or all the items listed above are collectively called our “Services”. 

  1. Accepting or Declining these Terms 

By using our Website, Platform, or Services, or by clicking “I accept,” you agree to follow these Terms and agree to our privacy policy  located at https://fluidmedical.ca/privacy-policy/ (our “Privacy Policy”). Please read our Privacy Policy carefully to understand how  and why we collect, store, use and share your personal information, especially your sensitive medical information (together referred  to as “your Personal Information”). 

If you don’t agree with these Terms (as updated), please do not use our Website, our Platform or any of our Services. 4. Updates and Staying Updated 

We may change these Terms or our Privacy Policy at any time without notifying you directly. It’s your responsibility to review these  Terms periodically. Remember, using our Website or any of our Services after we update these Terms means you accept the changes.  So, check back here from time to time to stay informed.  

We may revise these Terms at any time by updating this posting. Using our Services after such changes are posted will signify your  acceptance of the revised Terms. You should visit this page periodically to review these Terms. 

  1. Your Account and Security 

(a) Your Account 

Creating Your Account: To use your Patient Portal and certain Services, you are required to create an account (referred to as “your Account“). When you sign up, you agree to: 

  • Give us correct and up-to-date information about yourself. 
  • Keep this information you’ve provided to us accurate and current. 

You also agree that if we believe the information you’ve provided to us isn’t accurate or complete, we may suspend or end your  access to our Services. How we handle the information you’ve provided to us when creating Your Account is explained in our Privacy  Policy. 

Your Responsibility: Your Account is just for you. You can’t give it to someone else. All activities and communications that occur  under your account are your responsibility. If you become aware of any unauthorized use of your account, it is your duty to promptly  inform us. 

(b) Eligibility to Use Our Services 

Age and Legal Ability: To agree to these Terms, you need to: 

  • Be old enough under your local laws. 
  • Be fully able to understand and follow these Terms, including your obligations under these Terms and our  representations, warranties, and limitation of liability. 
  • Comply with any laws that apply to you. 

Residency Requirement: You also must be a resident in your Canadian province or have a special agreement with your healthcare  provider or organization to use our Services. You agree that you meet this requirement, and if you don’t, you will not use our  Services. 

(c) Keeping Your Password Safe 

Protect Your Password: Your Account is private, so don’t share your username and password with anyone. Use a strong and unique  password. If you forget your password, you can reset it by clicking the “forgot password” on the sign-in page. 

Use Caution in Public: Remember, your Account contains medical information. Be careful when using our Services in public or around  others. It’s up to you to keep your Personal Information private and secure. 

Report Problems: If you think someone’s using your Account without permission or if you forget your password, tell us right away.  This helps us keep things secure. We may deactivate your account if we need to protect our Platform’s security. You agree that  we’re not responsible for any harm to you, if either you or we don’t protect your Account properly. 

  1. Patient Portal (WAVE) 

Your Patient Portal, accessible through our Website once you’ve created your Account, provides you with a secure and convenient  way to manage your healthcare-related information. By using your Patient Portal, you may schedule appointments,  access the parts of your medical records you’ve made available to us, share information with your Practitioner and perform other  essential healthcare-related tasks. It is designed to empower you in managing your healthcare journey. 

One of the key features of the Patient Portal is your access to your medical records. This access empowers you to review and verify  the accuracy of your healthcare information. If you identify any inaccuracies or omissions in your medical records, please promptly  notify your Practitioner. Maintaining accurate and up-to-date medical records is crucial for your ongoing healthcare. 

These provisions related to the Patient Portal are an essential part of our commitment to providing you with a comprehensive and  user-friendly healthcare experience. Your use of the Patient Portal is subject to these Terms and our Privacy Policy, which outlines  how we handle your Personal Information available on your Patient Portal. 

Please note that while your Patient Portal facilitates communication and access to healthcare-related information, it is not a  substitute for professional medical advice, diagnosis, or treatment. Always consult with your healthcare provider for any medical concerns or questions. 

  1. General information is Not Medical Advice 

The information on our Website (including the information on your Patient Portal) is for information purposes only, it is not actual  medical advice, diagnosis, treatment, or care and it can’t replace advice from your doctor or other licensed healthcare providers in your area. If you have questions about the information you’ve come across while using our Services or a health issue, talk to your  healthcare provider.  

  1. Medical Oversight, Practitioner Liability, and Triage Process 

Our role is to facilitate communication between you and qualified Practitioners (your “Practitioner”) using our Platform. While we  connect you with licensed Practitioners, it is important to clarify that we do not establish a doctor-patient relationship. Only licensed  healthcare professionals are authorized to offer medical services. While our Practitioners may operate under the medical oversight  of our in-house physicians (our “Triage Team”) who aim to facilitate an appropriate alignment between your needs and the expertise  of the appropriate Practitioners, it is the Practitioners who make decisions about medical care and bear the associated responsibilities  and therefore the Practitioners remain solely liable for the healthcare services they deliver. 

By utilizing our Services, you acknowledge that our Platform acts as a medium to connect you with Practitioners and does not replace  traditional healthcare channels. You understand that any medical services received are subject to the expertise and professional  judgment of the Practitioners, and any decisions regarding your health are made in consultation with them. We recommend that you  consult with the relevant Practitioner and, when necessary, seek in-person medical attention for proper diagnosis and treatment.  

  1. The Relationship Between You and Your Practitioner 

Other than the limited oversight of our Triage Team, the Practitioners operate independently and are not our employees. Any advice  or guidance provided by the Practitioners originates solely from them and not from us. Similarly, quality, appropriateness of care,  adherence to care standards, record-keeping, professional obligations, and conformity with privacy laws for your Personal  Information provided to the Practitioners are the Practitioner’s sole responsibility. While our Triage Team aims to match you with  suitable Practitioners, we do not warranty or make any representations regarding the training, expertise, or availability of the  Practitioners that you connect with.  

Our Triage Team will match you with available Practitioners based solely on the information you have provided to us. However,  whether to seek medical advice from the recommended Practitioner is your choice and you alone are responsible for accepting the  health services from that Practitioner. We are not part of or party to any doctor-patient relationship formed between you and the  Practitioner. You acknowledge that if you rely on the advice of a Practitioner, you do so at your own risk and assume full  responsibility for doing so. 

  1. No Endorsements 

Unless expressly stated, we do not endorse or recommend any specific brands, products, drugs, healthcare services, procedures, or  information displayed on our Website or Platform, nor do we endorse any particular Practitioner. Neither we nor our subsidiaries,  affiliates, or any third parties associated with the Website, its promotion, or those providing links to our Services can be held  responsible for any professional advice or information obtained by a Practitioner through our Website or the use of our Services. 

  1. Our Communication to You and Your Consent  

When you use our Services and talk to our Practitioners, you agree to these Terms about how we communicate and interact with  you. All your information, documents, and images will be handled as described in our Privacy Policy: 

(a) Verifying Your Account: You accept and agree that: 

  • We can use electronic signatures for agreements and consents. 
  • Any messages or information we send you electronically are just as good as if they were in writing. • We might use a third-party to check your identity (referred to us a Third-Party Provider“). 
  • You let us or the Third-Party Provider contact you by phone, mail, or email to confirm your account details. • If we ask for more information to confirm your Account, you need to provide it within 14 days. If you don’t, we might  suspend or close your access to our Services. 

(b) Ongoing Communication: After you communicate with a Practitioner on our Platform, we and the Practitioner can talk to you  about your medical care. This includes follow-ups, treatment information, and healthcare discussions. This helps keep your  medical care on track. 

(c) Electronic Communication: You agree to get messages from us, our Third-Party Providers, or your Practitioner electronically.  This can be through emails, platform messages, or other electronic methods. If you give us your mobile number, we or your Practitioner may contact you by calls and texts related to our Services. Keep in mind that message and data rates may apply.  You can stop text messages by using the “Unsubscribe” link in each message or by contacting privacy@fluidscientific.com.  Remember that if you choose to stop receiving text messages from us you may not receive important and helpful information  and reminders about your progress and treatment. 

(d) Images and Documents. Sending images or documents can help your Practitioner make a diagnosis. You agree that we or  your Practitioner may request these images and may send you instructions on how to provide them. Always be careful when  sending sensitive images.  

(e) Health Information Sharing: You authorize us, our Third-Party Providers, and your Practitioner access and share parts of your  Personal Information (such as health information, medical history, and records) for the purpose of being able to give you the right care and treatment, as required by law. Sharing is sometimes required for accurate diagnosis and treatment planning. 

(f) Telehealth Consent: You understand and agree to using technology like video calls and secure messaging for healthcare chats.  While we try to keep these chats private and secure, you acknowledge electronic communication always has some risks. 

(g) Providing Accurate Information: You are responsible for providing accurate and complete Personal Information to your  Practitioner; including medical history, allergies, medications, and other important health details. Not providing accurate  information may impact the care you receive. 

(h) Emergency Situations: In emergencies where you need immediate medical help, you agree to us or your Practitioner taking  the right steps to keep you safe. This might mean calling emergency services or giving needed medical care. 

  1. Risks and Considerations of Online Healthcare 

When you use our Services, you should know there are some risks related to online healthcare. By using our Services, you agree to  these risks. Here are some things to keep in mind: 

(a) Limits in Information Transmission: The information transmitted during online consultations may not always be clear or  detailed (ex. poor image resolution). This may affect your Practitioner’s ability to make medical decisions accurately, so be  aware of this when you have remote consultations. 

(b) Possible Delays: Technical problems with electronic equipment could slow down the evaluation or treatment process. This  means your healthcare might not be as quick as expected, and you understand this could happen. 

(c) Lack of Full Medical Records: If your complete medical records aren’t available, there might be risks like drug interactions or  allergic reactions. Not having all your medical history could make it harder for your Practitioner to make decisions. 

(d) Privacy and Security Concerns: Sending information over the internet isn’t always secure. While we have strong security  measures in place, we can’t guarantee that your health information will always be completely private and secure. There’s  always a chance that our security measures might fail, and your health information could be at risk. By using our Services,  you agree that you understand this risk. 

(e) Malware and Disruption: Electronic communication can sometimes bring in harmful software (malware) that can damage or  disrupt computers, networks, and security settings. Always be careful when dealing with electronic communication. 

(f) Unintended Forwarding and Alterations: Electronic messages can be forwarded, intercepted, shared, stored, or even changed  without your or your Practitioner’s knowledge or permission. It’s up to you to make sure your messages go to the right people and are delivered accurately. 

(g) Data Copies: Remember that even after electronic communications are deleted, there may still be copies in computer systems  which could lead to some leftover data. 

  1. Prohibited Conduct  

When using our Services, it’s important to follow the rules and not do anything that could harm us, others, or break the law.

Specifically, you must not: 

(a) use the Services for illegal, fraudulent, or harmful activities; 

(b) send messages or information under a false name or misrepresent your identity, including pretending to be us, a Practitioner  or anyone who accesses these Services; 

(c) provide untrue, inaccurate, outdated, or incomplete information when signing up for your Account; 

(d) send messages or information that’s unlawful, libelous, defamatory, obscene, fraudulent, predatory, harassing, threatening,  or hateful; 

(e) send messages or information that violate someone else’s intellectual property, privacy, or publicity rights; (f) share harmful software or other dangerous or harmful items; 

(g) share or circulate any content or information received through the Services without our permission; (h) collect data, including personal or health information of others without their consent or for illegal purposes; 

(i) overload our network or infrastructure, attempt to disrupt our Services, or in any way interfere with the Service’s proper  operation or the ability of others to use the Services; 

(j) stalk or harass anyone using the Services; 

(k) attempt to access our systems or others’ computers without permission;  

(l) try to obtain usernames, passwords, or other log-in information from other users; 

(m) try to reverse-engineer our system or our Software or any other software we use as part of our Services; (n) engage in any other conduct which, in our opinion, stops people from using the Services or causes harm. 

Breaking these rules may have serious consequences, including legal actions. We may investigate and cooperate with law  enforcement in such cases. We may also suspend or end your access to the Services at any time without notice. If we block your  access, you agree not to try and get around the block by creating a new account. 

  1. DISCLAIMER OF WARRANTIES 

YOUR USE OF THE WEBSITE, PLATFORM OR SERVICES AND ALL CONTENT FORMING PART OF OR RELATED TO THE WEBSITE,  PLATFORM OR SERVICES, INCLUDING ANY USER CONTENT YOU UPLOAD OR SUBMIT AND ANY THIRD-PARTY SOFTWARE AND  CONTENT, ARE AT YOUR SOLE RESPONSIBILITY AND RISK. THE WEBSITE, PLATFORM AND SERVICES ARE PROVIDED ON AN “AS IS”  AND “AS AVAILABLE” BASIS. WE EXPRESSLY DISCLAIM ALL REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND WITH  RESPECT TO THE WEBSITE OR SERVICES, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED  WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS,  PERFORMANCE, SYSTEM INTEGRATION, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT. WE DISCLAIM ANY WARRANTY THAT  THE WEBSITE, THE PLATFORM, THE SERVICES OR ANY CONTENT, INCLUDING WITHOUT LIMITATION ANY HEALTHCARE SERVICES,  PRACTITIONER CONTENT, OR THIRD-PARTY SOFTWARE AND CONTENT, WILL MEET YOUR REQUIREMENTS OR BE UNINTERRUPTED,  TIMELY, SECURE, OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE WEBSITE OR THE SERVERS THAT MAKES THE  WEBSITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. 

WE ARE NOT RESPONSIBLE FOR THE ACTS OR OMISSIONS OF, OR FOR THE FAILINGS OF, ANY THIRD-PARTY PROVIDER OF ANY  CONTENT, SERVICE, NETWORK, SOFTWARE OR HARDWARE, INCLUDING BUT NOT LIMITED TO, INTERNET SERVICE PROVIDERS,  ACCOUNT CREATION AND HOSTING SERVICES UTILIZED BY US, EMERGENCY MEDICAL RECORD SERVICE PROVIDERS,  TELECOMMUNICATIONS PROVIDERS, CONTENT PROVIDED BY OTHER USERS, OR ANY SOFTWARE OR HARDWARE NOT PROVIDED BY  US. 

THE WEBSITE AND PLATFORM ARE CONTROLLED AND THE SERVICES ARE OFFERED AND CONTROLLED BY US FROM OUR OFFICES IN  CANADA. WE MAKE NO REPRESENTATIONS THAT OUR WEBSITE AND PLATFORM OR THE SERVICES WE OFFER ARE APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE WEBSITE OR THE SERVICES FROM OTHER  JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW. 

  1. LIMITATION OF LIABILITY 

IN NO EVENT SHALL FLUID MEDICAL, OUR TRIAGE TEAM, OUR PHYSICIANS, OUR PRACTITIONERS, OUR OFFICERS, DIRECTORS OR  EMPLOYEES, OR OUR SUBSIDIARIES, AGENTS, LICENSORS, AFFILLIATES, THIRD-PARTY CONTRACTORS OR SUPPLIERS, OR THEIR  RESPECTIVE OFFICERS, DIRECTORS, AGENTS, SHAREHOLDERS, EMPLOYEES, REPRESENTATIVES, SUCCESSORS OR ASSIGNS (EACH A  “FLUID MEDICAL PARTY” AND COLLECTIVELY THE “FLUID MEDICAL PARTIES”) BE LIABLE FOR DAMAGES OF ANY KIND, INCLUDING,  WITHOUT LIMITATION, ANY DIRECT, SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES INCLUDING,  WITHOUT LIMITATION, ANY LOSS OR DAMAGES IN THE NATURE OF, OR RELATING TO, LOST BUSINESS, MEDICAL INJURY, PERSONAL  INJURY, WRONGFUL DEATH, IMPROPER DIAGNOSIS, INACCURATE INFORMATION, IMPROPER TREATMENT, OR ANY OTHER LOSS  INCURRED IN CONNECTION WITH YOUR USE, MISUSE, OR RELIANCE UPON THE WEBSITE OR THE CONTENT, OR YOUR INABILITY TO  USE THE SERVICES, REGARDLESS OF THE CAUSE AND WHETHER ARISING IN THE CONTRACT (INCLUDING FUNDAMENTAL BREACH),  TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE FOREGOING LIMITATION SHALL APPLY EVEN IF FLUID MEDICAL KNEW OF OR  OUGHT TO HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES.  

WE EXPRESSLY DISCLAIM ANY AND ALL LIABILITY FOR THE ACTS, OMISSIONS, AND CONDUCT OF ANY THIRD-PARTY USER OF THE  SERVICES, OR ANY ADVERTISER OR SPONSOR OF THE SERVICES (“THIRD PARTY”). UNDER NO CIRCUMSTANCES SHALL ANY FLUID  MEDICAL PARTY BE LIABLE FOR ANY INJURY, LOSS, DAMAGE (INCLUDING DIRECT, SPECIAL, INDIRECT, PUNITIVE, INCIDENTAL, OR  CONSEQUENTIAL DAMAGES), OR EXPENSE ARISING IN ANY MANNER WHATSOEVER FROM (I) THE ACTS, OMISSIONS, OR CONDUCT  OF ANY THIRD PARTY; AND (II) ANY ACCESS, USE, RELIANCE UPON, OR INABILITY TO USE ANY MATERIALS, CONTENT, GOODS, OR  SERVICES LOCATED AT, OR MADE AVAILABLE AT, ANY WEBSITE LINKED TO OR FROM OUR WEBSITE, REGARDLESS OF THE CAUSE  AND WHETHER ARISING IN CONTRACT (INCLUDING FUNDAMENTAL BREACH), TORT (INCLUDING NEGLIGENCE), OR OTHERWISE. THE  FOREGOING LIMITATION SHALL APPLY EVEN IF A FLUID MEDICAL PARTY KNEW OF OR OUGHT TO HAVE KNOWN OF THE POSSIBILITY  OF SUCH DAMAGES.  

THE TOTAL AGGREGATE LIABILITY FROM ANY AND ALL CLAIMS UNDER THESE TERMS IS LIMITED TO THE TOTAL AMOUNTS PAID BY  YOU OR ON YOUR BEHALF TO US, WHICH IN THE ONE (1) YEAR IMMEDIATELY PRECEDING THE OCCURRENCE OF LOSS OR DAMAGE.  THIS TOTAL WILL EXCLUDE ANY AMOUNTS REMITTED TO OUR PRACTITIONERS. 

WE WILL NOT BE LIABLE TO YOU OR ANY THIRD PARTY ACTING ON YOUR BEHALF IN ANY WAY WITH RESPECT YOUR PROVISION OF  AN INDIVIDUAL’S PERSONAL INFORMATION OR PERSONAL HEALTH INFORMATION THROUGH THE SERVICES. YOU FURTHER AGREE  THAT THE FOREGOING LIMITATIONS WILL APPLY WITH RESPECT TO THIRD PARTY LIABILITY OF ANY KIND. 

  1. INDEMNITY 

YOU AGREE TO INDEMNIFY, DEFEND, AND HOLD HARMLESS ALL FLUID MEDICAL PARTIES, AS WELL AS OUR CO-BRANDERS, ALL THIRD-PARTY ADVERTISERS, OUR TECHNOLOGY PROVIDERS AND SERVICE PROVIDERS, OUR OTHER PARTNERS, AND EACH OF THEIR  RESPECTIVE OFFICERS, DIRECTORS, AGENTS, SHAREHOLDERS, EMPLOYEES, REPRESENTATIVES, SUCCESORS AND ASSIGNS (COLLECTIVELY, THE “INDEMNIFIED PARTIES”), FROM AND AGAINST ANY THIRD PARTY CLAIM, DEMAND, LOSS, DAMAGE, COST, OR  LIABILITY (INCLUDING, REASONABLE ATTORNEYS’ FEES) (COLLECTIVELY AND INDIVIDUALLY, “CLAIMS”) INCURRED BY OR MADE  AGAINST THE INDEMNIFIED PARTIES IN CONNECTION WITH ANY CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS, THE  WEBSITE, THE PLATFORM, THE CONTENT, OR THE SERVICES, INCLUDING BUT WITHOUT LIMITATION IN RELATION TO: (A) YOUR USE,  NON-USE OR MISUSE OF, OR CONNECTION TO THE WEBSITE, THE SERVICES AND ANY RELATED CONTENT, INCLUDING WITHOUT  LIMITATION YOUR PROFILE INFORMATION AND ANY THIRD-PARTY CONTENT FORMING PART OF THE WEBSITE; (B) YOUR VIOLATION  OR ALLEGED VIOLATION OF THESE TERMS; AND/OR (C) YOUR VIOLATION OF ANY RIGHTS, INCLUDING INTELLECTUAL PROPERTY  RIGHTS, OF A THIRD PARTY AND OTHERWISE AS SET OUT IN THESE TERMS. WE RESERVE THE RIGHT, AT YOUR EXPENSE, TO ASSUME  THE EXCLUSIVE DEFENSE AND CONTROL OF ANY MATTER FOR WHICH YOU ARE REQUIRED TO INDEMNIFY US AND YOU AGREE TO  COOPERATE WITH OUR DEFENSE OF THESE CLAIMS. YOU AGREE NOT TO SETTLE ANY MATTER WITHOUT OUR PRIOR WRITTEN  CONSENT. WE WILL USE REASONABLE EFFORTS TO NOTIFY YOU OF ANY SUCH CLAIMS UPON BECOMING AWARE OF IT.

  1. Use of the Services 

We allow you to access the Website and Platform and use the Services solely for your personal non-commercial use in  accordance with these Terms. 

  1. Intellectual Property 

Our Content is protected by copyright law and belongs to FLUID MEDICAL, our licensors, or accredited Content providers. Without  our express written consent, any use of our Content, whether in full or part, including modification, transmission, distribution, or  republication of our Website or our Platform, is prohibited. 

All rights to product names, company names, logos, trademarks, and related elements associated with our Services exclusively  belong to us or our licensors. These rights are safeguarded by trademark and copyright laws. 

Using these trademarks or materials, except as explicitly authorized herein, is strictly prohibited. No statement on the Services,  whether explicit or implied, grants you a license or right under any patents or trademarks owned by us, our affiliates, or any third  party. While we may use certain third-party trademarks under license, their display on the Website does not indicate affiliation or  endorsement of the trademark owner’s products, services, or business by us. 

  1. Links to External Websites 

On our Website or Platform, you might find links to third-party websites and resources (referred to as “Third-Party Sites“). These  links are provided for informational purposes only, and their presence does not indicate our endorsement, approval, or  recommendation. WHEN YOU ACCESS THIRD-PARTY SITES, YOU DO SO AT YOUR OWN RISK. 

We have no control over the content of these Third-Party Sites or resources, and we explicitly disclaim any liability for any loss or  damage resulting from your use of them. When you click a link that takes you from our Services to a Third-Party Site, our Privacy  Policy no longer applies. Your activities on a Third-Party Site, including any linked within our Services, are governed by the terms,  rules, and policies of that specific Third-Party Site. 

We retain the right to prohibit or reject any links to our Website at any time. You agree to remove any link to our Website if we  request it. 

  1. Software License and Ownership 

The Software is safeguarded by copyright and possibly other rights. Your ability to access and use the Software is governed by these  Terms and any additional conditions that may apply to your use of the Software. If the Website offers Software for download, unless  we state otherwise, you are granted a personal, non-transferable, non-exclusive license, subject to these Terms and any specific  conditions related to the Software. This license permits you to:  

(a) install and run one copy of the Software in object code format on a single, non-networked computer for your personal,  non-commercial use; and 

(b) reproduce the Software as reasonably necessary to install, run, and create reasonable backup copies as permitted by  law. 

Apart from this limited license, nothing within the Website or Platform should be interpreted as granting you any right, title, interest,  or additional license to the Software. 

  1. Termination 

We reserve the right to cancel or terminate your access to the Services or any part of them without prior notice. If this happens, you  won’t be allowed to use the affected Services. You can also stop using our Services whenever you choose. 

Your Personal Information will be handled according to our Privacy Policy and applicable laws. After termination, we may keep your  Personal Information as required by law and in our backups, archives, and disaster recovery systems until it’s deleted as part of our  routine procedures. Your Personal Information will still be subject to the confidentiality, security, and other rules outlined in these  Terms.

Certain provisions will continue even after termination, including those labeled “Prohibited Conduct,” “Disclaimer of Warranties,”  “Limitation of Liability,” “Indemnity,” “Intellectual Property,” “Software License and Ownership,” and “Miscellaneous.” Also, any  provisions that naturally should apply after termination will still be in effect. The restrictions on materials you’ve downloaded from  the Website and the disclaimers and limits on liability mentioned in these Terms will also remain in force after termination. You  agree that we are not liable to you or any other party for canceling or terminating your access to the Website, Platform, or Services. 

  1. Miscellaneous 

(a) Downtime. You acknowledge that occasionally, the Website, Platform, or Services may be temporarily unavailable for  maintenance, and this may happen without prior notice to you. 

(b) Modification to Website. We reserve the right to modify or discontinue the Website (or any part of it) at any time, with or  without notice. You agree that we will not be liable to you or any third party for such changes, suspensions, or  discontinuations. 

(c) Use prohibited where contrary to law. Use of this Website is unauthorized in any jurisdiction where the Website or any of  the Content may violate any laws or regulations. You agree not to access or use the Website in such jurisdictions. You agree  that you are responsible for compliance with all applicable laws or regulations. Any contravention of this provision (or any  provision of these Terms) is entirely at your own risk. 

(d) Governing law and jurisdiction. You agree that our use of our Services is governed by the laws of British Columbia and Canada  without regard to conflict of laws principles. Any disputes related to our Services (or any part of these Services) will be under  the exclusive jurisdiction of British Columbia’s courts, and the applicable law is that of British Columbia and Canada. 

(e) Waiver. Any consent or waiver by us of a breach of these Terms that you’ve committed, whether explicit or implied, doesn’t  mean we’ve waived any other, different, or subsequent breaches. 

(f) Severability. If any provision or covenant in these Terms is found to be invalid or unenforceable, it won’t affect the validity  or enforceability of any other provision or covenant. The invalid one will be considered separate from the rest. 

(g) Contact Information.  

If you have questions about these Terms or the Service, please reach out to us at info@fluidmedical.com. We value your  feedback, comments, complaints, and suggestions for improving the Services. 

If you have your Account and need to contact your Practitioner or have questions about our Services, appointments, fees,  or other matters, or if you’re not a registered user but want to inquire about the Services, appointments, fees, or creating  an account, you can contact us by phone, fax, or regular mail. For contact details, please visit https://fluidmedical.com/contact/.  

(h) Entire Agreement. These Terms constitute the entire agreement between you and FLUID MEDICAL regarding your use of  the Website, Platform, and Services.